call center automation

Case Study: Pharmaceutical Call Center Process Automation

  |   CRM Solutions, Healthcare, Pacific Street Inc.   |   No comment

Using SugarCRM and Call Center Integration to Fully Automate Business Operations   The Problem A pharmaceutical call center that specializes in marketing, prescription management, and order fulfillment, was drowning in tremendous amounts of paper used in their qualification and contact management process. As business grew rapidly, they simply...

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