Author: Paul Hekimian

Customizations in CRM

How much administrative vs. coded customization should you use with your CRM

  |   CRM Solutions, Pacific Street Inc.   |   No comment

In today’s tech-savvy world of automation, CRMs like SugarCRM and Salesforce.com are so powerful that they can help meet your business’ needs without the cost of hiring a programmer at $200+/hour.   When a business requires specific functionality, such as custom fields, home screen layouts, or automatic...

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call center automation

Case Study: Pharmaceutical Call Center Process Automation

  |   CRM Solutions, Healthcare, Pacific Street Inc.   |   No comment

Using SugarCRM and Call Center Integration to Fully Automate Business Operations   The Problem A pharmaceutical call center that specializes in marketing, prescription management, and order fulfillment, was drowning in tremendous amounts of paper used in their qualification and contact management process. As business grew rapidly, they simply...

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